COVID-19 Safety Precautions

COVID-19 Safety Precautions

Serving and Protecting Our Community

Daily Symptom Check

Daily Symptom Check

Hand Sanitizer

Leash Policy

Leash Policy

Paws Wiped

Mask Policy

6 ft of Space


Shoe Policy

Thank you Essential Workers!

 Front-line, essential workers, can receive a 15% discount on weekly services, until a vaccine comes out.

COVID-19 Operating Procedures


On May 18, 2020, we were approved by the City and County of San Francisco, to safely re-open. All Sniff and Go staff has taken the time and responsibility to complete Covid-19 safety courses.

Thank you for trusting in our process, as we all work together during this time. 

Client Updates

If you, or someone in your household, has been exposed to covid-19, please let us know as soon as possible.

Every morning, that you have a service on schedule with Sniff and Go, please contact us immediately if you answer “Yes” to any of the following questions:

– Are you experiencing covid-19 symptoms?
– Do you have an abnormal temperature?
– Have you been exposed to someone who has tested positive for covid-19?
– Do others in your household have covid-19 symptoms?

Covid-19 Symptoms

– Fever
– Cough
– Shortness of Breath
– Sore Throat
– Loss of Taste or Smell
– Known exposure to someone with COVID-19 in the past 14 days

Please see CDC website for more info

If you, or someone in your household, has been exposed to covid-19, please let us know as soon as possible.


Before arrival to your home, we will be doing the following:
– Daily symptom check
– Mask and eye cover ON
– Biothane leash sanitized
– Hands sanitized
– Shoe covers available, if entry into home is required

Curbside vs. Contactless

Please let us know your preference when it comes to pickup and drop off.

We contact you with an eta and arrival time. No home entry.
*This would require PPC app to be downloaded.

Zero human contact. Sanitized steps throughout home entry and exit.

Curbside Details

To use curbside, please download the PPC app found here.

– We set up a $0 cost “visit”, noting the request of curbside pickup
– Through the journals, we can send eta and arrival times
– We send an eta plus parking
– We send an arrival time
– We both wear masks while transfer takes place
– You bring your pup(s) out, leashed up
– We clip up our own leash
– You take off your leash

Contactless Details

We kindly ask that you have the following items within 6ft of the front door.

– Harness and collar on your pup(s) upon arrival
– Treats
– Wet wipes
– We sanitize throughout the pick up/drop off steps

If you’d like to chat, please know we’d love to talk too! However, please keep a 6 foot distance and please wear a mask as well.

Real Talk

One topic that we have to discuss, is the possibility of requesting to use the restroom. If this is requested, we will have cleaning supplies, on hand, to wipe down any common surfaces.

Drop Off

– Door knock
– or text update

– Hands sanitized
– Front door opened
– Paws wiped
– Client items placed back by front door
– Door secured
– Hands sanitized

Video Intro

Feel free to send over a video going over entry and exit instructions. This can be as simple as walking the route you’d like for us to do, with your camera in hand!

Start Time Windows

If your schedule allows for a flexible start time window, please let us know.

As we slowly start to build the schedules back up, the ability to get around the city may be met with more delays. A flexible window could help us lower drive times until we get back up to speed.

Our Team

The new guidelines, for re-opening any business, comes with many evolving rules and regulations. We have been, and will continue, to comply with local authorities as they do their best to define best practices for our whole community.

FFCRA is in effect until at least 12/31/2020. This act allows all employees to take care of themselves, without discrimination, should they experience any symptoms or signs related to Covid-19. This means, the ability to have the same walker every day is solely dependent on each person’s health. If your walker is sick, the good news is, we are all trained and prepared to walk any of our clients. In the event multiple employees are out, at the same time, we will then default to a reduced capacity schedule.

We are going above and beyond the city and county of San Francisco’s safety requirements. If we are safe and protected, the overall risk goes down. The health and safety of our team and clients is paramount in working together towards a strong and safe return to work.


City and County of SF
Department of Public Health

Schedule Virtual Meet & Greet!

Pick a time here or give us a call/text at 415-570-2200

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