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Sniff and Go: FRequently asked questions of San Francisco’s Best On-Leash Personal Dog Walkers

All Clients: Before Walks Get Started

Please see required Client Account walk throughs, shortcuts to frequently used scheduleing system features, and more here

How to Login to Your Account

1. Locate the Client Login in the top right corner at www.SniffAndGo.com

If you do not remember your password, select “Forgot Password” to reset it.

Daily Communication Preferences

Sniff and Go can send notifications for the following daily events, to up to two people at the same time (sent independently):

On The Way: Sent when we are 5-30 minutes away from your location plus parking
Service In Progress: Sent when a service has started
New Pet Care Journal: Sent when a service has been completed

*Please note that the On The Way notification will say we “will arrive within 15 minutes”, however, our actual arrival time will be within 5-30 minutes plus parking.

To turn on/off  your preferred communication preferences for On The Way, Service In Progress, and New Pet Care Journal:

  1. Login to Your Account (See “Client Login” in the top right corner)
  2. Navigate to Petcare > My Info > Details > Communication Preferences
  3. Check/uncheck your sms and email preferences for Pet Care Journals & Comments
  4. Select Save

By turning on/off the Pet Care Journals & Comments communication preference, you will turn on/off notifications for ALL three notifications: On The Way, Service In Progress, and New Pet Care Journal. 

Client Requested Cancellation of Daily Walks

Membership Plan Clients: Daily Walk Cancellations can be submitted at any time! If it is past 10am the business day prior, a note can be left on the visit which lets both the Sniff and Go office and your walker know right away that a last-minute cancellation has been requested.

  • The Membership Plans are in place to reserve your time in the schedule
  • Cancellations of daily walks on the Membership Plans do not lower the monthly rate

If the walk being canceled is before 10am the business day prior:

  1. Select the date(s) in the schedule
  2. Select “Cancel”

If the walk is being canceled after 10am the business day prior:

1. Select the date in the schedule

2. Select “Add a Note”

3. The Sniff and Go Office and your walker will see the note as soon as it’s submitted!

Flexible Walks: Confirmed walks can be canceled up to 10am the business day prior to the requested service date. After 10am the business day prior, the schedule will be finalized and a full charge will be processed.

*Information about Membership Plans can also be found in the Sniff and Go Service Agreement (login to your Account > Menu > My Account > View Policy Agreement)

Membership Plan Cancellation Policy

To cancel your Membership Plan:

  • Cancellation of the Membership Plan may be requested after the one-month minimum requirement is met
  • Request for cancellation must be made, by email, by the 15th of the month prior
  • Cancellation of your Membership Plan releases your reserved Start Time Window(s)
  • Restarting the Membership Plan also restarts the one-month minimum requirement

After the one-month minimum is met, available Flexible Scheduling walks can be requested.

  • Walk Start Time Windows available from 8am to 10am, 2pm to 4pm, or flexible all day, with an option to move start times up/down based on the requested day’s availability
  • Requests can be made up to 30 days in advance, with the latest request time being 10am the business day prior, and are not guaranteed (for a set schedule see Membership Plans)
  • Confirmation of Flexible Scheduling walks are confirmed by 10am the business day prior of requested service date
  • Dogs must be comfortable with other dogs and our team of professional dog walkers sight unseen
  • Must have lockbox on location for Home Access

*Information about Membership Plans can also be found in the Sniff and Go Service Agreement (login to your Account > Menu > My Account > View Policy Agreement)

Can I Call/Text My Walker?

To maintain the safety of our Team and the dogs in our care, we limit notifications to internal Team Communications only.

All notes should be outlined in your profile for consistent and approved daily routines.

For same-day updates, please text Sniff and Go at 415-300-2445.

Are You Open On Holidays?

Holiday Schedule

Sniff and Go is closed on:

**2024 Holiday Schedule**
Monday, January 1, 2024 – New Year’s Day
Monday, January 15, 2024 – Martin Luther King Jr. Day
Monday, February 19, 2024 – Presidents’ Day
Monday, May 27, 2024 – Memorial Day
Thursday, July 4, 2024 – Independence Day
Monday, September 2, 2024 – Labor Day
Thursday, November 28, 2024 – Thanksgiving Day
Friday, November 29, 2024 – Day after Thanksgiving
Monday, December 23, 2024, to Friday, December 27, 2024 – Winter Holidays

Open M-F Dog Walking Days 2024

Open Monday through Friday Walking Days per Month 2024

  • January = 21
  • February = 20
  • March = 21
  • April = 22
  • May = 22
  • June = 19
  • July = 22
  • August = 22
  • September = 20
  • October = 23
  • November = 19
  • December = 17

Link to 2024 Calendar

Do You Offer Pet Sitting Services?

We do not offer pet sitting services. Please see our Community Page for a list of our favorite pet care companies!

        Will My Pet Have The Same Walker Every Day?

        It is important to have consistency when it comes to having your pets be seen by the same walker every day.

        Our dog walkers aren’t freelancers or independent contractors; they are professional employees who receive a living wage along with a benefits package that includes:

        • Paid tuition and training time for the comprehensive and thorough Dog Walking Academy. This education covers topics such as:
          • Learning Theory (operant vs classical conditioning)
          • Canine Communication
          • Foundational R+ Dog Training Techniques
          • Walking Puppies
          • General Walk Management
          • and so much more!
        • Paid course and training time for a veterinarian taught Pet First Aid and Pet CPR Certification
        • Substantial hourly pay rate that enables local residents the ability to dedicate their time to dog walking as a profession
        • Health benefits
        • Company cell phones
        • Paid travel time
        • Federal and state tax compliance
        • Full IRS mileage reimbursement
        • Paid sick leave
        • Retirement plan savings
        • Ongoing training/education
        • Commercial insurance coverage
        • Workers compensation coverage
        • Annual raises
        • All dog walking supplies provided
        • Option for client provided tips with Sniff and Go covering processing fees

        The importance of our team’s structure (Team Lead > Dog Professionals > Dog Walkers > Training Period) is to ensure our employees are well trained and prepared while maintaining the high standards of care that Sniff and Go is known for.

        We do match up our furry friends with one primary walker based on location and availability. In the instance your primary walker becomes ill, requests personal time off, or decideds to make a change in their career path — the entire team at Sniff and Go is trained equally and are ready to step in at the Team Lead and Dog Professional levels.

              Does My Pet Need Anything To Begin Walks?

              It is important for the safety of all animals associated with Sniff and Go that the procedures involved with identification, pet licenses, vaccinations, and monthly flea medications be followed.

              • Required Vaccines
                • Rabies
              • Highly Recommended Vaccines
                • Distemper
                • Parvovirus
                • Parainfluenza
                • Bordetella
                • Leptospirosis
                • Dog Influenza
              • Name tag with the current phone number(s), address, etc…
              • Pet License
              • Monthly flea medication

                    Key Return Request

                    Keys can be returned at anytime by completing this form here (pending).

                    If keys are not requested back and are not in use for 12 months, they will be removed from our inventory and destroyed.

                    For Key Returns please email Hello@SniffAndGo.com

                          Home Access Notes And Variables

                          See Home Access Notes here

                                How Do Payments Work?

                                – An Initial Assessment is scheduled and completed before servcies begin
                                – The deposit is then used towards the first invoice for services
                                – Membership Plans that start in the middle of the month are prorated by the remaining dates in the current month, and are invoiced and processed the Friday after the first date of services

                                A valid credit card is required to reserve time in the schedule.

                                Invoices completed in a Monday-Friday time frame are automatically processed each Saturday.
                                – Ongoing Membership Plans are processed on the 1st of each month

                                All payments are processed through Stripe.

                                      What Happens If My Primary Walker Is Not Available?

                                      Our priority is to make sure you have no interruptions in service. We will make any necessary arrangements, within our company, with an experienced and well-qualified team member, should your primary walker be unable to walk, is sick, or out of town.

                                      The roles of our Team is to make sure there are smooth transitions in place should your primary walker need/request time off. This is done in the form of management accompanying a team member on their visits until they are comfortable and confident in the proper care for your pets.

                                      Working through the pandemic, we have experienced real-life situations where multiple employees were sick at the same time.

                                      In the event that we are short staffed, volunteer cancellations or shortened walk durations will be rolled out to get all dogs the time needed for bathroom relief with the healthy staff available.

                                      If for some reason we have no one available, we will do our very best to give you enough time to make other arrangements.

                                      Business Requested Cancellations or Modified schedules result in credits to the client’s account.

                                            How to Prepare for Daily Dog Walks

                                            Please have the following supplies available and steps complete to ensure safe walking and arrangements for your pets:

                                            • Home Access option selected and available (see Home Access Notes and Variables in FAQ)
                                            • Body harness available within 6ft of Front Door
                                            • Name tag attached to the collar with current contact information included
                                            • Current SF license tag attached to the collar
                                            • Water available for pet
                                            • Client and Pet details completed in the scheduling system
                                            • Copy of current vaccination records emailed to hello@sniffandgo.com

                                                  Can You teach My Dog To Stop Pulling On Leash?

                                                  Our team is trained as Dog Professionals. This means that we have gone through training in:

                                                  • Animal behavior
                                                  • Walk management
                                                  • Reactivity and triggers
                                                  • Emergency protocols
                                                  • Basic dog training

                                                  Our on-leash dog walks are made up of on-leash walking, walk games, mental decompression and more. We are not dog trainers, rather Dog Professionals that focus specifically in on -leash dog walking management.

                                                        Are You Insured?

                                                        Yes, for a full list of standard business operations, training programs, insurance coverages, and more please see: About Sniff and Go

                                                              What Kind Of Training Methods Does Sniff And Go Use?

                                                              Sniff and Go will uses R+ training methods and aligns with the following professional organizations found here.

                                                                    What are Start Time Windows?

                                                                    Start Time Windows are a two-hour window of time for when walks will start on a daily basis.

                                                                    Start Time Windows (aka STW) are determined by current Sniff and Go scheduling availability, Client location, Client preferred duration of walk times, and Client preferred time of day for walks to take place.

                                                                    They are in place to help our team manage unknown wait times, traffic, parking, animal-related delays, and general schedule updates. For this reason, we are unable to give exact start times within the Start Time Windows.

                                                                    For example: If your two-hour Start Time Window is 8am to 10am; this means the walk will start anytime between 8am and 10am and your pet(s) must be on location ready to start their walk starting at 8am until 10am.

                                                                    Should your pet(s) be unavailable in your specific reserved Start Time Window, the walk will be considered a Client Requested Cancellation with an option to request an additional as-needed walk later in the day, based on current availability.

                                                                    If there are unknown delays that result in a start time outside of your assigned Start Time Window, the SAG office will be in contact to let you know as soon as possible.