Sniff and Go FAQ’s
Frequently Asked Questions
How do I cancel a Membership Plan daily walk?
If you are trying to cancel a walk and it is past 10am the business day prior, a note can be left on the visit (see photos below) which lets both the Sniff and Go office and your walker know right away that a last minute cancellation has been requested.
If the walk being cancelled is before 10am the business day prior:
1. Select the date(s) in the schedule
2. Select “Cancel”
If the walk is being cancelled after 10am the business day prior:
1. Select the date in the schedule
2. Select “Add a Note”
3. The Sniff and Go Office and your walker will see the note as soon it’s submitted!
What is your SFPP Pet Taxi cancellation policy?
Cancellations are approved when:
AM Pet Taxis: made by 5:30 AM on day of service, or sooner
PM Pet Taxis: made by 12:00 PM on day of service, or sooner
Why do you not offer As-Needed schedules?
The answer to this is twofold:
1. At the core of our small business is a team of dedicated dog walkers.
Before the pandemic, we only offered full-time schedules for dog walks – which allowed us to employ our team full time.
During the pandemic, we pivoted to accommodate as-needed scheduling in an effort to simply keep our doors open.
The result of this was a team of highly trained dog walkers that were “on call” for a full 40 hour work week, but resulted in approximately 15-25 hours of actual work. Unfortunately a fluctuating work schedule/income has been proven multiple times to not be sustainable long-term.
Post-pandemic work life has shown that work-from-home and varying in-person schedules are here to stay. We have continued to fine tune our schedules to be the most efficient and beneficial for the dogs (and their persons).
2. We observed that there is also a shift in the dog’s behavior when varying schedules are in place. A consistent schedule leads the dog to gain trust, the ability to rely on a routine, and the time needed to install and maintain on-leash walking skills.
What is your Membership Plan cancellation policy?
If you need to cancel your Membership Plan:
After 2 month minimum is met, available as-needed walks can be scheduled:
Can I request a visit last minute?
We do our very best to accommodate clients with changing schedules. This includes last-minute additions. If we have the availability, we would be happy to schedule a visit with short notice. Please keep in mind, it is possible that your primary walker may not be available at the time of your request. Please call 415-570-2200 or email Hello@SniffAndGo.com.
+$15 for requests made after 10:00 AM for next-day service
+$25 for requests made for same-day service
Can I call/text my walker?
We do not have the ability for clients to call the team, but texts/notes can be sent right through the scheduling system.
How to send a Note:
1. Scheduling system Menu -> My Schedule
2. Select the date you would like to send the note
3. A green banner pops up -> Select “Note”
4. Enter your note!
Are you open on Holidays?
On the following dates, Sniff and Go is closed for daily services:
**2022 Holiday Schedule**
Sniff and Go is closed on:
**2023 Holiday Schedule**
Monday, January 2, 2023– Observed New Year’s Day
Monday, January 16, 2023– Martin Luther King Jr. Day
Monday, February 20, 2023 – Presidents’ Day
Monday, May 29, 2023 – Memorial Day
Monday, June 19, 2023 – Juneteenth
Tuesday, July 4, 2023 – Independence Day
Monday, September 4, 2023 – Labor Day
Thursday, November 23, 2023 – Thanksgiving Day
Friday, November 24, 2023 – Day after Thanksgiving
Monday, December 25, 2023, to Friday, December 29, 2023 – Winter Holidays
Do you offer pet sitting services?
We do not offer pet sitting services. Please see our Community Page for a list of our favorite pet care companies!
Do you offer Membership Plans for 2 or 3 days per week?
We do not offer Membership Plans for 2 or 3 days a week. Walking dogs post-pandemic has shown how incredibly beneficial enabling full time schedules is, for all parties (the dogs, clients, and our team).
Will my pet have the same walker every day?
It is important to have consistency when it comes to having your pets be seen by the same walker every day.
Our dog walkers aren’t freelancers; they are professional employees who receive a living wage along with benefits including health benefits, full mileage reimbursement, paid sick leave, retirement plan savings, and ongoing training/education. In fact, we are in the midst of taking our entire team through a 20-hour, comprehensive Dog Walking Academy that covers topics such as Learning Theory, Canine Communication, Aggression, Dog Fights, Walk Management, Walking Puppies, and more.
We do match up our furry friends with one primary walker based on location and availability. In the instance your primary walker becomes ill or requests personal time off, the entire team at Sniff and Go is trained equally and are ready to step in. The importance of our senior team is to ensure our employees are well trained and prepared to keep the high standards of care that Sniff and Go has worked very hard at building and maintaining.
Does my pet need anything to begin walks?
Yes! It is important for the safety of all animals associated with Sniff and Go that the procedures involved with identification, pet licenses, vaccinations, and monthly flea medications be followed. Please make sure your pet is up to date on:
DHLPP: Initial puppy shots required, booster thereafter every three years
Rabies: At 16 weeks of age, thereafter as required by law
Name tag with the current phone number(s), address, etc…
Pet License Resources
Monthly flea medication
Key Return Request
For Key Returns please complete the Key Request form found here.
Call Box Policy
Call Box to Client
Your Walker will make three consecutive attempts to gain access through a Call Box to Client type of entry. If it takes more than three consecutive calls to get in, the Walker will contact the SAG Office, wait 5 minutes, and then try three more consecutive calls. If there is still no answer, the visit will be closed out and completed for the day. At this time, the SAG Office will contact the Client to confirm if an additional walk request is needed at the next earliest available time.
How do payments work?
A valid credit card is required to reserve services.
All payments can be made through Stripe.
All services completed in a Monday-Sunday time frame are automatically processed the following Sunday at 9:00am. If no services are completed, then your account will not be charged.
What happens if my regular walker/sitter is not available?
Our priority is to make sure you have no interruptions in service. We will make any necessary arrangements, within our company, with an experienced and well-qualified team member, should your primary walker be unable to walk, is sick, or out of town.
The role of our Management Team is to make sure there are smooth transitions in place should your primary caretaker need time off. This is done in the form of management accompanying a team member on their visits until they are comfortable and confident in the proper care for your pets.
Working through the pandemic, we have experienced real-life situations where multiple employees are sick at the same time.
In the event that we are short staffed, volunteer cancellations or shortened walk durations will be rolled out to at least get all dogs needing bathroom relief the time they need with the healthy staff available.
If for some reason we have no one available, we will do our very best to give you enough time to make other arrangements.
What should I have available?
Please have the following supplies available to ensure safe walking and feeding arrangements for your pets.
Can you teach my dog to stop pulling on leash?
Our team is trained as Dog Professionals. This means that we have gone through training in:
Our on-leash dog walks are made up of decompression time, on-leash walking practice, walk games, and more. We are not dog trainers, rather Dog Professionals that focus specifically in on or off-leash dog walking management.
Are you insured?
Yes, we are bonded and insured, and are registered through the City and County of San Francisco #1012621.
What kind of training methods does Sniff and Go use?
Sniff and Go will uses R+ training methods and aligns with the following professional organizations found here.
Send Us a Message HERE
Walking Dogs, On-Leash, Since 2009
San Francisco, CA
Hours: Weekdays 8AM to 3PM
Professional On-Leash Dog Walking and Pet Taxi Services in San Francisco, CA
I Love Sniff and Go! Emi and her team truly love dogs and it shows in the care they provide. They were instrumental in socializing my puppy during daily walks and made leaving him at home overnight stress free with in-home pet sitting. I can’t imagine doing it without them!