HOME ACCESS

Safely and securely coming in and out of homes has changed drastically since early 2020. Managing Home Access options for the 11 years prior to the pandemic typically included a reliable primary and secondary access point in addition to detailed notes about alarm systems and how to disarm/arm for secure entry and exit. 

Today, we have expanded to a number of options to best accommodate each client’s preference. Options listed below with an * require In-Service time to be accompanied by the wait times associated with unknown factors. 

SAFETY AND INSURANCE

Every Sniff and Go employee has completed:

  • Federal, state, and local background checks
  • Policy and procedure training on how to safely and securely enter and exit homes

Sniff and Go holds:

  • General Business Liability insurance
  • Employee Dishonesty insurance
  • Workers’ Compensation insurance

Please ensure:

  • All walkways to your home and inside your home are clear of debris and hazards
  • Dog-related items are clearly defined in your Client account

    HOME ACCESS NOTES

    To ensure efficient business operations are met, Sniff and Go requests a Primary and Secondary Home Access option, with the following definitions and variables outlined below.

    DEFINITIONS

    In-Service: The total time of the daily service request (25, 45, or 60 minutes)
    Home Access: The process for getting to the door that opens to your dog
    Front Door: The door that opens to your dog
    Main Door: The first door that opens to a building before getting to the Front Door
    Call Box: Coded entry to access the Main Door or to call a resident for Main Door access
    Front Desk: Buildings with Front Desk staff for loaned keys, elevator access, etc…
    Primary: The primary Home Access option
    Secondary: The secondary Home Access option

    HOME ACCESS OPTIONS

    MEMBERSHIP PLAN CLIENTS

    1. Two (2) complete sets of keys
      – Primary: Set ONE, held on file with Sniff and Go
      – Secondary: Set TWO, secured in a lockbox, on location, with code provided
    2. Multiple Sets of Keys
      – Primary and Secondary: Two (2) complete sets of keys for once-a-day schedules
      Or
      – Primary and Secondary: Three (3) complete sets of keys for twice-a-day schedules
    3. Coded Entry
      – Primary: Electronic door lock to Front and/or Main and/or Garage Door with code provided. Door locks that require app usage (for example, August, Schlage, Amazon, etc…) are connected to a private/unlisted Sniff and Go phone line.
      – Secondary: Set of keys on file and/or lockbox on location

    FLEXIBLE SCHEDULE CLIENTS

    1. Two (2) complete sets of keys
      – Primary: Set ONE, secured in a lockbox, on location, with code provided
      – Secondary: Set TWO, held on file with Sniff and Go
    2. Coded Entry
      – Primary: Electronic door lock to Front and/or Main and/or Garage Door with code provided. Door locks that require app usage (for example, August, Schlage, Amazon, etc…) are connected to a private/unlisted Sniff and Go phone line.
      – Secondary: Set of keys on file and/or lockbox on location

    ARRIVAL AND COMPLETION VARIABLES

    FRONT DOOR ACCESS
    Sniff and Go has direct access to the Front Door from the street level.
    In-service time:
    – Starts right before opening the Front Door
    – Ends right after closing and securing the Front Door

    CALL BOX TO CLIENT FOR MAIN DOOR*
    When Sniff and Go does not have keys or codes provided to access the Main Door through a Call Box.
    –> If keys or codes are provided for the Main Door, see “Front Door Access” variable.
    In-service time:
    – Starts after completing the first call to the Client through Call Box
    – Ends right after closing and securing the Front Door

    FRONT DESK REQUIRED FOR ENTRY*
    When Sniff and Go is required to stop at the Front Desk for entry (elevator retrieval, sign-in sheet, etc…).
    In-service time:
    – Starts right after entering the Main Door of the building
    – Ends right after securing the Front Door

    If daily key checkout is required at the Front Desk:
    In-service time:
    – Starts right after entering the Main Door of the building
    – Ends right after returning keys to the Front Desk

    NO KEYS PROVIDED
    aka Street Level Direct Handoff (SLDH)*
    Client will always be available for a street-level direct handoff at a predetermined location. If no keys are provided, the Client is waiving the convenience of direct access and must adhere to the following timeline:
    Before
    Client is ready outside to meet at the predetermined SLDH location
    In-service time:
    – Starts right before securing the leash
    Or
    – Starts right after sending the first arrival alert
    During
    – Client must set a personal timer for walk duration to prepare for the end of walk handoff at SLDH location
    After
    In-service time:
    – Ends after handoff is complete

    *VARIABLES

    If Home Access Options are not met and business operations require an adjustment to the schedule, services may be altered due to not fully meeting the efficiency requests of the business. 

    When Only a Primary Home Access Options is Available
    Walker will make three consecutive attempts to gain access through the Primary Home Access option. If it takes more than three consecutive attempts to get in, the walker will contact the Sniff and Go Office, wait 5 minutes for further instructions, and then try three more attempts. If the walker is still unable to get into the home, the visit will be closed out and completed for the day. The Sniff and Go Office will contact the Client to confirm if a second walk is requested at the next earliest available time.

    Call Box to Client
    Walker will make three consecutive attempts to gain access through a Call Box to Client type of entry. If it takes more than three consecutive calls to get in, the walker will contact the Sniff and Go Office, wait 5 minutes for further instructions, and then try three more calls. If the walker is still unable to get in through the Call Box, the visit will be closed out and completed for the day. The Sniff and Go Office will contact the Client to confirm if a second walk is requested at the next earliest available time.

    Unknown Wait Times
    When a walker is required to rely on unknown wait times for Home Access (key/fob check-out, elevator retrieval, sign-in sheet, Client unavailable for street level direct handoff, etc…), unknown wait times exceeding the requested Service time are documented and processed at $1/minute.

    OTHER

    Key Copies
    For your convenience, Sniff and Go can make a copy of approved keys, starting at $30.
    – Each additional key is +$5